We moved our own help center, testimonial.to/guide, off Intercom this way. Every old link still lands.

Leave Intercom. Keep every article.

Paste one token and your collections, articles, images, and videos come over. Old /en/articles links redirect to the new pages, so nothing you shared breaks.

Start free

Importing comes with the lifetime: $399 once per workspace, never a subscription.

Three steps. No export, no copy and paste.

Everything happens in one window inside chat.sh. You see what will come over before anything moves.

1
Make an access token
In Intercom's Developer Hub, create an app and copy its access token. It is used for this import and never stored.
2
See what comes over
Collections, articles, and the pages they use, counted before you start. Drafts stay behind unless you ask for them.
3
Import
Published articles go live in the same collections. Images and videos follow in the background, and you can close the window.

It brings the parts that usually break

Copying the text is the easy half. The links people bookmarked, the screenshots on Intercom's servers, and the videos are what turn a move into a weekend.

Old links keep working

Every article remembers its Intercom address. Point the domain at chat.sh and /en/articles/8341022-add-a-custom-domain answers with a 301 to the new page, so search rankings and links in old emails carry over.

Videos that load when pressed

Uploaded MP4 and WebM files up to 50 MB are copied, and a still from the first second becomes the cover. Nothing streams until a reader presses play. YouTube, Loom, Vimeo, and Vidyard links play in place.

Off Intercom's servers

Every image is copied into your help center, so closing the Intercom account breaks nothing.

Safe to run again

Import again after adding articles in Intercom. New ones are added, untouched ones updated, and anything you edited here stays yours.

Nothing lost at the limit

Articles that would go past your page allowance come in as drafts. Publish them once there is room.

Questions

Something not here? Email support@chat.sh.

Do I need a paid plan?

Yes. Importing comes with the lifetime. A free workspace can try everything else first.

Does it change anything in Intercom?

No. chat.sh only reads your articles and collections. Your Intercom help center keeps running until you move the domain.

When do the old links start redirecting?

Once the domain your Intercom help center used points at chat.sh. Until then, the new articles live at your chat.sh address.

What happens to drafts?

They stay behind by default. Tick one box to bring them over, and they stay drafts here.

What about videos larger than 50 MB?

They are not copied. Upload them to YouTube, Loom, or Vimeo and paste that link into the article; it plays in place.

How long does it take?

The text of most help centers is in within a few minutes. Images and videos keep copying in the background, and anything that fails is tried again every hour for two days.

Your Intercom help center, moved by this afternoon.