- Email in the inboxReply to conversations by email, and turn your support address into conversations.
- Send from your own addressEmail visitors from an address like support@acme.com instead of via chat.sh.
- Set up the inboxOpen the inbox through the messenger, email, or both, and see who on your team can use it.
- Find a conversationThe Conversations tab, its filters, and what each status means.
- Reply to a conversationSend a reply or an internal note, attach files, rewrite with AI, and undo a reply you just sent.
- Assign, resolve, and reopenGive a conversation to a teammate, close it when it is done, and open it again.
- Spam and blockingMove a conversation to spam, block the sender, delete a conversation, or bring one back.
- Inbox notificationsEmails, sounds, and desktop alerts when someone is waiting on your team.