Use your own domain

Your help center starts at its chat.sh address. You can serve it from a subdomain you own instead, like help.acme.com.

Set it up

Open Help center, then Domain.
Under Your own domain, enter the address and select Save.
Add the records shown to your DNS host:
- A CNAME record that sends readers to your help center.
- A TXT record that proves the domain is yours.
Select Check DNS.

Choose your DNS host from the list for exact steps. Most hosts want only the first part of the name, like help; the full name is shown beside it for the ones that ask for it.

Waiting for it to go live

DNS usually updates within a few minutes, and sometimes takes an hour. Once both records are found, the domain is verified and a certificate is issued so it serves over HTTPS. The status on the Domain page tells you which step it is on.

Cloudflare

Set the record's proxy status to DNS only, with a grey cloud. A proxied record stops the certificate from being issued.

Use a subdomain

Use an address like help.acme.com or docs.acme.com. A bare domain like acme.com cannot point at a help center this way. To serve it on your main domain, put it in a folder instead.

Your chat.sh address keeps working

The original address still opens your help center. Links you shared before the change keep working.