- Set up the messengerTurn the chat widget on and choose its title, greeting, logo, colour, and size.
- Install the messengerAdd one script tag to your site, with the corner button or your own.
- Messenger JavaScript APIOpen, close, hide, and listen to the messenger from your own code.
- Identify signed-in usersTell the messenger who is signed in, and sign it on your server so it shows as verified.
- How the messenger answersWhere AI answers come from, what they cost, and what happens when the help center has no answer.
- Talk to a personHow a visitor reaches your team from the messenger, and what they see while they wait.
- Messenger analyticsWhat visitors ask, what the help center could not answer, and how fast your team replies.
- Visitors' conversations in the messengerHow visitors find earlier conversations, how long they are kept, and how the messenger behaves on phones.