Write and publish an article

Create an article

1. Open Help center.
2. Select Add a new source, then Create a new article.
3. Write a Title. It is the heading readers see at the top of the page.
4. Write a Description: one sentence about what the article covers. It shows in search results and helps the AI find the article.
5. Write the body. Use headings to break it into sections; readers can jump between them.
6. Pick a Collection, or create one right there.
7. Set the status to Published and select Save.

Draft or published

• Draft keeps the article to your team. It is not on the site, not in search, and not used for answers.
• Published puts it on the site. It shows up in search and answers straight away.

You can switch an article back to draft at any time.

The article address

Each article lives at /articles/your-slug. The slug is filled in from the title; change it before you share the link. If you rename it later, the old address keeps sending readers to the new one.

Common questions

Tick Show under Common questions on the home page to list the article on the home page. Use it for the handful of questions readers ask most.